Warranty Policy

Frame warranty upto 1 year

Coverage includes :

  • Frame Discoloration/ color fade
  • Frame coating peel off
  • Corrosion on frames

Policy exclusions

  • Frame breakages including temples, hinges, nose bridge etc
  • Lens breakages/ cracks/ chipping off/ thickness
  • Scratches on lens or frame
  • Any fitment or size related issues (covered only within 7 days under No question asked policy)
  • Change in eye powers (covered only within 7 days under No question asked policy)
  • Temple sleeves falling out
  • Any other wear and tear
  • Clip on falling off

Issues which are repairable and hence excluded from warranty. These issues are attended to real time, at all stores pan India (free of cost)

  • Frame screw loose/ missing
  • Misalignment
  • Lens popping out/ falling out of frame
  • Nose pad replacement/ fallen out
  • Loose fitment

How to claim warranty

  • Customers are required to submit 3-4 clear pictures of the product along with their order Id and contact details. The same can be chat with us. Alternatively, customer can connect on John Jacobs chat support with us and submit their pictures
  • The team will review the claim and revert within 24 to 48 working hours
  • Complete warranty claim process involves validation of defects through the expert team and hence the complete process could take 5-7 working days. Updates and status/ clarification on your claim shall be sent on email
  • For issues which are repairable, customers are required to visit any of the nearby stores and claim repair services Free Of Cost. These type of issues are not covered in warranty
  • In case insurance was purchased with the order and customers wish to claim the same, they are advised to visit the nearest store along with KYC document (aadhar card, passport etc). Refer to Insurance policy for all details and coverage
  • As your eyeglasses are a product of daily usage, kindly follow the cleaning and maintenance protocol such as -
    • Never keep glasses lens down
    • Always use case for storage
    • Always use selvet for cleaning
    • Use lens cleaner and not any other liquid

Other terms and conditions

  • Above policy is applicable for all products including eyeglasses and sunglasses. Products such as lens cleaner, cases etc are not covered under warranty.
  • Warranty period starts from the date of product delivery
  • Warranty for an exchange order is limited to the period of master order only and will not get refreshed
  • Once warranty is approved, customers should be able to place an exchange order for any product and lens package combination restricted to the value of master order
  • In case the same frame or lens package is not available, the company shall not be responsible. If a different frame or lens package is selected with a higher cost, the difference amount will not be borne by the company. Similarly, if the exchange order cost is lower than the master order, the balance amount will not be refunded in any condition and in any form.
  • Refund request shall not be entertained in any scenario during warranty period

At Quezoe, fashion isn’t just about what you wear—it’s expression, it’s about how it makes you feel. Founded in 2023, Quezoe was born out of a simple yet powerful vision: to make premium lifestyle fashion accessible and affordable for everyone. Our belief is simple—style should speak for you, and everyone deserves the freedom to express themselves confidently.

That belief is captured in our tagline :
“Voice Yourself.”

It’s not just a slogan—it’s a movement. Whether through bold fashion or a minimal everyday essential, Quezoe empowers you to be seen, be heard, and most importantly, be you.

 But our story didn’t start here.

Before Quezoe became a brand, we spent the last 9 years behind the scenes, building deep roots in the wholesale eyewear industry. Working closely with manufacturers, designers, and suppliers, we developed a sharp eye for quality, trends, and craftsmanship. This experience taught us not only what makes a great product—but what customers truly value.

Armed with this expertise, we stepped into the retail world with Quezoe-starting with what we know best: sunglasses and eyewear. Our first collection brings together premium quality, fashion forward designs, and a price tag that fits everyday lifestyles. By cutting through the noise and focusing on quality, fashion sense, and value, we’re creating pieces that don’t just complement your
look—they amplify your personality. It’s our way of delivering luxury without the markup.

But this is just the beginning.

As a fashion lifestyle brand, we’re on a journey to expand Quezoe beyond eyewear into a full range of lifestyle products - each crafted with the same commitment to style, quality, and affordability. Whether it’s your everyday essential or your statement piece, Quezoe is here to elevate your lifestyle, one design at a time. No matter what we create next, our promise remains the same: to help you voice yourself through every piece you wear.

 

Welcome to Quezoe.
We’re just getting started.
Thank you for being part of our journey.

This is your style. Your story. Your voice.